Faced with their existing developer retiring, XLR stepped into the breach, providing maintenance support for this critical bespoke application. The application runs a real-time database with links to a network of office nationwide. The application was redeveloped to be cloud based, enabling the client to better utilise part time homeworker staff.
The client developed specialised software for the Motor Factor trade. XLR supply, support and maintain the company's client-side software access systems, enabling them to interface their system to a myriad of third party systems.
XLR took over the development and maintenance of this custom written ordering system adding considerable functionality to cater for their client requirements.
The Fulfilment company's clients each required their own bespoke interface to enable orders to be placed remotely, updating the central order system. Our team ensured that the data received was validated by relevant fields, correctly updated the ordering system and issued an order confirmation back to their client.
Although at the forefront of technology in the Aerospace industry, the clients back-office systems were based on an old green-screen character based system. XLR provide support & maintenance for the company's client-side access software systems. This legacy system had been heavily customised and the company were reluctant to replace it, due to the critical nature of the interface.
XLR provided ongoing support & development to enable the client to slowly switch to a new system, without downtime.The client required a web-based directory and capabilities catalogue of alternative practitioners. The web site enabled on-line registration, updates and multiple category look-ups for clients to find their nearest practitioner.
Full enquirer details were captured and logged in a lead chasing system for both the directory publisher and the practitioner.
The collected information enabled the practitioner to build a database of prospects in their locality and enabled the directory publisher to create a worldwide database of prospects, by location, by interest, which they were able to market to and re-market to third-parties.
XLR provided consultancy resource and systems for a server and database migration. With a heavily utilised database, the project had to be carefully timed, allowing only minimum downtime. The existing operating system and databased had both been “end-of-lifed” and were no longer supported. However, the heavily bespoke system was very customised to the company operations. As they handled consumer response from newspaper cuttings and also TV show responses, they had little opportunity for downtime.
XLR successfully managed the project with no perceptible notice to staff, except the vastly increased speed of the new system.
The client needed a fully comprehensive membership management system, to help run their busy Gym. The system has a full "Swipe In" service that records their visits. The system can report on “time since last visit” to chase up members who may have not visited for a while. A series of "chaser" emails and calls could be scheduled, to cajole a lapsed member back to the gym.
This extra service meant the clientèle felt their fitness needs were being managed much better than occurred with other gyms, resulting in a much higher than industry average retention. The system also tracked fitness and weight loss progress for members as well as helping with recruitment of new members.
The client uses the on-demand telephony provided by XLRNT Com as well as the XLRNT resource management package to enable them to take calls and place bookings for restaurants, therapists, and many others.
The booking system can find the next unallocated free time for a single resource, say a person) or multiple resources, (say a person, consulting room, special equipment required for the appointment etc).
This drastically eased what was a complex task, trying to find out when a room was free, equipment was free and the therapist who could operate the equipment was free at the same time. As this was often too difficult it meant a large amount of spare capacity was built into the practice, wasting valuable time and expensive equipment.
This client uses the XLRNT and xlrgroup.net infrastructure to enable remote home workers to network into a single environment to create a 24/7 telephone answering service for many companies. The philosophy is that callers always prefer to speak to a human operator.
The operators are able to field calls from 100's of companies and put tasks into the back end task management system as well as sending out emails and text messages to the relevant staff of those companies. By utilising a cloud based VOIP delivery system, agents can be located anywhere in the world, offering cost effective 24/7 coverage across all time zones.This client needed to import over 100,000 documents monthly into the XLRNT document management system and required searches into over 3 million documents within seconds. This client also uses the task management system to process hundreds of manual approvals per day. XLR designed and built a system to enable operators to visually view client signature’s on coupons and ensure the information extracted from the coupon matched what was on the coupon.
