CHEMICAL TRANSPORT COMPANY
DISASTER RECOVERY, CONSULTANCY, SUPPORT & DEVELOPMENT
This very specialised chemical transport business had a deeply bespoke accounts and order system, formerly written by a long dissolved software company.
When the client’s new IT Manager took up his post, he was immediately confronted with a major systems failure, due to poor prior database & server management.
It was critical the company maintained operations, which involved the shipping of hazardous chemicals both nationally and internationally.
XLR undertook emergency “surgery” to the system, providing 24 hours onsite assistance, urgent development work and maintaining the damaged system, fixing errors “on-the-fly” to keep operations running.
XLR staff stayed on the job until the system was recovered and the damaged database repaired sufficiently to enable the system to be slowly upgraded to a more stable environment. This enabled the client and their customers to continue operating.