XLR Group » FULFILMENT/CALL CENTRE GROUP

FULFILMENT/CALL CENTRE GROUP

CONSULTANCY SUPPORT & DEVELOPMENT

When MM Group, (Now Teleperformance) acquired a fulfilment company competitor, they inherited a majorly bespoke system. As the skill base they had did not match that needed for the acquired company, XLR were retained to support and develop the application.

A number of additions have been made to the system, which now enables a wide array of stock and client management capabilities.

The application is now capable of being run at all branches over a WAN (Wide Area Network), supporting input from over 7,000 call centre staff, operating a multi-warehouse, multi-national logistics system.

10 Steps to Success

1. Find businesses using the XLRNT data hub. Search by business type, size, turnover, etc

2. Send out a promotion to all these new contacts, tracking opens and click throughs

3. XLRNT immediately alerts you when people visit your landing page so you can call them back immediately

4. Organise, categorise and assign new leads to the relevant sales people

5. Qualify and quantify the business opportunity

6. Schedule meetings and follow up tasks

7. Convert the lead to a sale!

8. XLRNT can automatically create a sales follow up call to ensure customer satisfaction

9. Analyse the success of your promotions and even compare promotions side by side

10. If desired, you can be automatically reminded to call a customer back months after the sale, asking if they would like to re-order.

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